Get In Touch

In an emergency

During an emergency, we are able to break into normal programming to update Te Tauihu The Top of the South with important messages. Our phone numbers are 03 546 9891 and On Call (for emergencies only) is 027 335 1235.

To complain about something you heard on-air

To complain about an on-air broadcast, you must do so in writ

ing, either by emailing nelson@freshfm.net or by writing to FreshFM, Founders Heritage Park, 87 Atawhai Drive, Nelson 7010.

A formal complaint must:

> nominate the programme name, along with its tim

e and date
> nominate which of the standards you think were breached
> set out why you think they were breached

The full standards are contained in the Code of Broadcasting Standards in New Zealand. Your complaint must reach FreshFM within 20 working days of the programme’s broadcast.

The only time you can complain directly to the Broadcasting Standards Authority (BSA) is if you wish to make a complaint alleging a breach of privacy. You can write to the BSA at PO Box 9213 Wellington 6001, or you can use the BSA Online Complaints Form.

If you are not happy with our response to your complaint, which we must provide within 20 working days of receipt, you can refer it to the BSA and you must do that within 10 working days of receiving our reply.